• You have 48 hours from the time of payment to cancel the purchase. Please notify us by sending us an e-mail to firstname.lastname@example.org or by calling us at 718-412-3675 • Orders cannot be canceled once the item ships. • If the purchased product has been shipped, and the buyer decides to cancel for whatever reason, there will be a 25% restocking fee and the buyer is responsible for all shipping and handling charges to (customer) and back to us. • No returns or refunds on special orders, mosaic, shower doors and other materials. No exceptions!
Please read below. We want you to be satisfied, and happy with our products. Any product questions? Feel free to call or e-mail us anytime. Technical and installation questions? Most of the brands we sell offer support, and technical specs. If you have any inquiries or concerns – please contact the product manufacturer directly via website or phone. • Check products sizes, and specs before purchasing. We are not responsible if the item does not fit or is abstracted by anything in your space. • You can always call us to verify product size, and if it will fit your desired space based on the measurements you give us before you place the order.
Read below regarding receiving, and inspecting items below. You agree to follow these steps in order to receive replacements or refunds for your purchases;
Inspect all items inside the box at the time of delivery before signing the receipt. By signing documents stating “received in perfect condition,” you agree that once you open the box and the content is damaged, it will void any warranty, and the right to provide any refund or exchange to you. To prevent concealed damage, open top of the cart board, and inspect the item(s) inside. Please notify us if there is any damage, big or small. Please note it on the receipt before signing, or you can refuse the delivery altogether if it appears badly damaged, and replacement will be shipped ASAP.
Things to look out for at the time of delivery: • Any dents on the box or visible damage to the outside of the box • Do the “shake” test to hear countertop or glass being broken inside. • If cart board arrived with no palette of the wooden crate. • Clear wrapping shrink wrap is torn or missing. • Exterior box or cart board appears to be Wet, content may be damaged by water • If there is visible damage, you must refuse the order describe the damage on the delivery receipt. Simply write items arrived damaged. • If the shipment is accepted and no damage is noted on the receipt, we reserve the right NOT to refund or replace your item/items. • The customer has 5 days from the day of delivery to report any concealed damage. Any claims for concealed damage past 5 days will not be granted. No exceptions!
IF YOUR ITEM ARRIVES BROKEN PLEASE FOLLOW INSTRUCTIONS BELOW:
• Inspect all shipments upon arrival and before signing delivery receipts. • If there is damage, you must refuse the order describe the damage on the delivery receipt. Simply write that items arrived damaged. • If the shipment is accepted and no damage is noted on the receipt, we reserve the right NOT to refund or replace your item/items. • The customer has 5 days from the day if receiving to report any concealed damage. Any claims for concealed damage past 5 days will not be granted. No exceptions!
Returns Not Due to Damage: If you are unhappy with your purchase, please contact us within 30 days from order date to request a return. To request a return, please contact us by sending an email to email@example.com or calling us at 718-412-3675 Please note there will be a 25% restocking fee and the buyer is responsible for all shipping and handling charges (freight charge to, and from you) – both ways. Bathroom products are very heavy, so return or exchange it is very problematic. Be sure what exactly you are ordering from us without making any costly mistakes. Upon agreeing to our “Terms & Conditions,” we have the right to cancel or deny any claim against us. We want to be sure you are happy with us, and our product, and we want you to be careful what you are ordering, and check or damage before signing any documents.
Shipping and Receiving Products US Shipping: FREE within the continental U.S.
• Shipping is free unless specified, local delivered can be free, or for a small charge. • We do not ship to P.O Box, APO or FPO. • Ship Days (Monday through Friday). • All orders will be shipped within 1-3 business days (some do take longer) • Some orders can take up to 7-14 business days to deliver • The tracking numbers will be emailed to the customer after the package is packed, and shipped out. • This item ships via LTL freight company • “Ship to address” cannot be changed after item is shipped • The shipping company will call to schedule appointment ahead of time (24 hours prior) for someone to be home to check and sign for it. • This delivery is CURBSIDE only, drivers will NOT bring in the goods for you. • Palate or large box is brought closer to your house but never brought inside by the driver. Please make sure you have someone to help you bring the goods inside after the delivery is made. • Before signing for the delivery, open it immediately and inspect all content. If you see any damage, please note it on the paper. If you see ripped shrink wrap, and item did not come on a palate, count the boxes to match what is in the document. • You have 5 days you make any claims for the damage. No exceptions.
• Accepted methods of payments are Visa, MasterCard, American Express, PayPal, Discover • Payments can be made by phone by calling us 718-412-3675 • New York residents please add 8.875% tax