All Orders Are Shipped Same Day Or in the 5 to 14 Business Days UPS or Ground Service. Special orders may take up to two weeks to deliver.
Refund, Returns and Cancellation Policies: To return an item, please fill out contact our Customer Service/Returns Department by phone 718-412-3675 or email [email protected]. Wrong Products Received: If you were shipped a different product than you ordered, please contact us within 48 hours of receiving the product. We will provide instructions on how and where to ship them back. We will pay for the freight back and ship the correct product free of charge. Return Credit: Please allow up to 15 business days from the time receives your returned item to process the return. Our return department processes returns once a week and if your item isn’t received by that time it will not be processed until the following week. All refunds will be credited via the original payment method only. General Returns: All items are subject to a 25% restocking fee on any exchange or refund. If NewBathroomStyle.com ships your order undamaged and you wish to return it for reasons not specified above, freight back to us and handling charges will apply. Freight charges are non-refundable. Expedited shipping charges are also non-refundable, even if you return the item.
Must arrive back in the manufacturer’s original packaging with all accessories and in resalable condition. Must be shipped back to the location specified in NewBathroomStyles at your expense. This address may be different than the address from where we originally shipped the item. Must be fully insured and trackable. Must be made within 30 days of receiving your product. After 30 days of receipt of merchandise, no returns or exchanges can be made. If any of the above conditions have not been satisfied, YOU CANNOT RETURN THE ITEM(S).
Our Customer Service will assist you with return shipping instructions. In order to return a product, you will have to call us at 718-412-3675 or email us at [email protected] stating that you agree to the applicable restocking fee per the schedule above. Credits are normally issued within 15 business days from when we have received the product back. All refunds will be credited the full amount less the restocking fee and freight. When a replacement item is being sent out, we will only send it out once we have received the return and it has been inspected. If you would like to check on the status of your return please contact us.
Company Hours: Monday through Friday 11:00 AM to 7:00 PM Saturday and Sunday 11:00 AM to 6:00 PM Eastern Time
For more information please see Contact Us. Tel: 718-412-3675 Fax: 866-664-4394 Email: [email protected]
Frequently Asked Questions: Tell me about your online store. NewBathroomStyle.com strives to offer you the highest quality products at the lowest prices. Our highly trained Sales & Customer Service Representatives are always available to help you find what items suit your needs.
How do I place an order? Just search or browse through our online store, choose the item(s) of you wish to purchase, click on the “Cart” button, login to your account (or register a new account), enter your billing & shipping information, select your payment options and successfully complete the ordering process. How do I remove items from the cart? When you click on “Cart” you can view the contents and change them too. To remove an item, click on the “x” button next to that item. How do I update the quantity of items in my cart? When you click on “Cart” you can view the contents and change them too. To update the quantity of an item, click on the “-“ button to subtract items and “+”button to add items. For all items, shipping and handling charges will be calculated during checkout. Do you ship to P.O. Boxes? Unfortunately we cannot ship to P.O. Boxes. You must supply us with a physical address. Can I cancel an order after it is submitted? Yes, we do accept cancellations of an order, but it should be done as soon as possible. Once the order has entered the shipping process, we do not allow any cancellations. For more information please see our Terms & Conditions. What is the normal lead time?It all depends on the item. Most items ship within 1-2 days. What types of payment do you accept? The following is a list of payment methods we accept:
Visa MasterCard Discover Certified Bank Checks and Pay Pal. We cannot accept Personal Checks via mail. Is it safe to send my Credit Card number through your site? Our site uses an EV SSL (Secure Sockets Layer) Connection. EV SSL works by using a private key to encrypt data that’s transferred over the EV SSL connection. This Web site can secure your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using EV SSL before transmission. Click here to see our VeriSign Security Seal. Will I receive email updates from your site? We do not believe in spamming. You will not receive any emails other than order notifications. However, if you opted in to our Newsletter Mailing List you will occasionally receive an email about any new developments like discount offers/new products etc. In case you wish to receive our monthly newsletter, you have to subscribe to our newsletter by logging in to your account and clicking on the “Modify Your Information” link. Once you are on the “Modify Information” page you must check the box saying “Notify me about special events at this store”. Will the information I provide be private? When you place orders or access your account information, we offer the use of a secure server. The secure server software (EV SSL) encrypts all information you input before it is sent to us. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers and subscribers. We will never share or sell your personal information with any external organization, unless you provide prior consent. Any personal information you wish to provide is also protected internally.