Shipping

Shipping Policy

All Orders Are Shipped Same Day or within 5 to 14 Business Days (UPS or Ground Service). Special orders may take up to two weeks to deliver.


Refund, Returns, and Cancellation Policies: To return an item, please fill out contact our customer service by phone 718-412-3675 or email sale@newbathroomstyle.com.

Wrong Products Received: If you were got a different product than you ordered, please contact us within 48 hours of receiving the product. We will provide instructions on how and where to ship them back. We will pay for the freight back and ship the correct product free of charge. The customer has 48 hours from the day of delivery to report any problem with products. Any claims for the problem with products after 48 hours will not be granted. No exceptions!

Return Credit: Please allow up to 15 business days from the time receives your returned item to process the return. Our return department processes return once a week and if your item isn’t received by that time it will not be processed until the following week. All refunds will be credited via the original payment method only.

General Returns: All items are subject to a 25% restocking fee on any exchange or refund.

*If NewBathroomStyle.com ships your order undamaged and you wish to return it for reasons not specified above, freight back to us and handling charges will apply. Freight charges are non-refundable. Expedited shipping charges are also non-refundable, even if you return the item.*

ALL RETURNS

Must arrive back in the manufacturer’s original packaging with all accessories and in resalable condition. Must be shipped back to the location specified in NewBathroomStyles at your expense. This address may be different than the address from where we originally shipped the item. Must be fully insured and trackable. Must be made within 30 days of receiving your product. After 30 days of receipt of merchandise, no returns or exchanges can be made. If any of the above conditions have not been satisfied, YOU CANNOT RETURN THE ITEM(S).

Our Customer Service will assist you with return shipping instructions. In order to return a product, you will have to call us at 718-412-3675 or email us at sale@newbathroomstyle.com stating that you agree to the applicable restocking fee per the schedule above. Credits are normally issued within 15 business days from when we have received the product back. All refunds will be credited the full amount less the restocking fee and freight. When a replacement item is being sent out, we will only send it out once we have received the return and it has been inspected. If you would like to check on the status of your return please contact us.

Company Hours: Monday through Friday 11:00 AM to 7:00 PM, Saturday 11:00 AM to 6:00 PM, and Sunday 11:30 AM to 5 PM (ET)


Frequently Asked Questions

Tell me about your online store!

NewBathroomStyle.com strives to offer you the highest quality products at the lowest prices. Our highly trained sales & customer service representatives are always available to help you find the perfect item.

How do I place an order?

Just search or browse through our online store, choose the item(s) if you wish to purchase, click on the “Cart” button, log in to your account (or register a new account), enter your billing & shipping information, select your payment options and successfully complete the ordering process.

How do I remove items from the cart?

When you click on “Cart” you can view the contents and change them too. To remove an item, click on the “x” button next to that item.

How do I update the number of items in my cart?

When you click on “Cart” you can view the contents and change them too. To update the quantity of an item, click on the “-“ button to subtract items and “+” button to add items.

Do you ship to P.O. Boxes?

Unfortunately, we cannot ship to P.O. Boxes. You must supply us with a physical address.

Can I cancel an order after it is submitted?

Yes, we do accept cancellations of an order, but it should be done as soon as possible. Once the order has entered the shipping process, we do not allow any cancellations. For more information please see our Terms & Conditions.

What is the normal shipping time?

It all depends on the item. Most items ship within 1-2 days.

What types of payment do you accept?

The following is a list of payment methods we accept: Visa | MasterCard | Discover | Certified Bank Checks | Pay Pal. We cannot accept personal checks via mail.

Is it safe to send my credit card number through your site? Our site uses a VeriSign SSL Certificate, which encrypts your personal and private information.

Will the information I provide be private? When you place orders or access your account information, we offer the use of a secure server. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers and subscribers. We will never share or sell your personal information with any external organization unless you provide prior consent. Any personal information you wish to provide is also protected internally.

Will I receive email updates from your site? We do not believe in spamming. You will not receive any emails other than order notifications. However, if you opted into our Newsletter Mailing List, you will occasionally receive an email about any new developments like discount offers and new products! If you wish to receive our monthly newsletter, subscribe by logging in to your account, and clicking on the “Modify Your Information” link. Once you are on the “Modify Information” page, check the box saying “Notify me about special events at this store”.