RETURNS AND EXCHANGES
Requests for a return or exchange can be made within 20 days of delivery. Please call 718-412-3675 or send an email to firstname.lastname@example.org to request (Return Merchandise Authorization) and ship back the item within 20 days of the original delivery. Merchandise returned must be in its original condition and original packaging to receive credit. Once the merchandise is received and inspected, the return will be issued within 7 business days.
If you wish to return your item(s), you are responsible for shipping and handling charges. Freight charges are non-refundable. Expedited shipping charges are also non-refundable, even if you return the item.
If you were shipped a different product than you ordered, please contact us by e-mail email@example.com or Tel. 718-412-3675 or Fax 866-664-4394 within 48 hours of receiving the product. We will provide instructions on how and where to ship them back. We will pay for return shipping, and ship the correct product free of charge.
Merchandise that cannot be returned
After 20 days of receipt of merchandise, no returns or exchanges can be made.
Original boxes that have damage or markings on them
Merchandise installed, scratched or dented or is not a like-new condition
If merchandise is missing accessories and/or manufacturer documents, product literature, or any other documents that were included with the original merchandise
Floor Samples Goods, Discontinued, Final sale or Clearance items
Merchandise that is marked as non-returnable or non-cancellable on your receipt
Custom/Special Order Products or products made to order or fabrication
Natural Stone (Due to the nature of natural stone it may differ from what is displayed. No two stones are the same)
If any of the above conditions have not been satisfied, YOU CANNOT RETURN THE ITEM(S).
Customer Responsibilities (Shipping charges and restocking fees)
That you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Damages must be noted on the bill of lading and reported to Customer Support within 48 hours of receipt of your merchandise. After 48 hours, it is assumed that your order arrived in perfect condition and that all of the correct items were received. The customer has 48 hours from the day of delivery to report any problem with products. Any claims for the problem with products after 48 hours will not be granted. No exceptions! If you are planning to install or use the merchandise at a later time, please inspect the item/s within 48 hours and store it safely away. If someone else signs for your order when delivered, it is as if you received the delivery personally and you assume the responsibility.
If you decide that you don’t want the merchandise ordered, or you are returning the merchandise due to buyer’s remorse, you will be charged for the return shipping to the manufacturer’s/distributor’s warehouse and a 15% restocking fee will be applied. A shipping quote and return label can be provided to you upon request. New Bathroom Style does not charge our customers for outbound Shipping and Handling and absorbs this cost. However, if you refuse delivery of an undamaged product, you will be responsible for the original and return shipping charges.
Credits are normally issued within 7 business days from when we have received the product back. All refunds will be credited the full amount less the restocking fee and freight.
When a replacement item is being sent out, we will only send it out once we have received the return and it has been inspected.
If you would like to check on the status of your return please contact us.
RETURNS AND EXCHANGES DUE TO SHIPPING DAMAGE
If you receive a damaged item, New Bathroom Style will replace the item free of charge, or you may elect to have a store credit. Please follow the instructions below:
Inspecting and receiving your Merchandise
Please inspect your package carefully when it arrives and note the condition of the box. Keep in mind that by signing the shipping courier’s forwarding receipt form, you are acknowledging that your merchandise arrived in good condition and New Bathroom Style will not be able to file a claim with the shipping carrier.
Signing for your Merchandise
You must notate damage/damages/missing items on the delivery receipt, in order to receive replacement merchandise at no cost. If you see damage to the box or missing boxes, accept the shipment and write on the shipping courier’s forwarding receipt form: “Damaged or Missing Boxes”. When you bring the shipment into your home, carefully inspect each and every item for damages/shortages.
Notifying Customer Service of damage/shortage
Please take 4-5 pictures of the item and the packaging it came in and email this information along with a detailed description of the issue to firstname.lastname@example.org. Provide your order number in the subject field of the email. You can also contact our Customer Service department by phone for instructions on how to file a claim at 718-412-3675. Replacements to damages/shortages must be requested within 48 hours of your delivery. Unfortunately, after 48 hours we will not be able to file a claim due to the carrier’s claim restrictions. If you or your representative signs for the delivery without indicating damaged or missing items, but later the merchandise is found to be missing or damaged during shipping, our Customer Service department must be notified within 48 hours. After 48 hours, it is assumed that all merchandise was received in good condition and you will be responsible for the cost of the replacement item/items. If the merchandise has been installed, we will not be able to file a claim or provide a replacement.
If the merchandise you receive is found to be defective due to a manufacturing defect, a request for the replacement of the defective merchandise must be made within 20 days of the delivery of your order. New Bathroom Style will exchange the defective merchandise or a defective part free of charge. Merchandise returned as defective, which is found not to be defective, will be subject to a 15% restocking charge, along with the original and return shipping and handling charges. If a defect occurs after 20 days of delivery, you must contact the manufacturer directly for warranty information. New Bathroom Style will not cover any labor or other costs of removal or installation, nor shall New Bathroom Style be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product or part.
Your order can be canceled for any reason and a full refund will be provided if the merchandise has not been scheduled to ship from our own or our supplier’s warehouse. Please note that we strive to ship out your order ASAP for your convenience. Our Customer Service representatives can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. In the event that your order has been shipped/scheduled for delivery, our return policy will apply. You have 48 hours from the time of payment to cancel the purchase. Please notify us by sending us an e-mail to email@example.com Orders cannot be canceled once the item ships.
• If the purchased product has been shipped, and the buyer decides to cancel for whatever reason, there will be a 25% restocking fee and the buyer is responsible for all shipping and handling charges to (customer) and back to us.
• If you decide to cancel the order after 48 hours but the goods are was not send to you we remove the fee for processing documentation 5 % from the order value. The order cancellation should be done only by e-mail and send on address firstname.lastname@example.org
• No returns or refunds on special orders, mosaic, shower doors, and other materials. No exceptions! After the cancellation of your order, we will either credit your purchase amount back to your credit card or issue a check to your address. It usually takes 7 business days for the credit to be issued.
New Bathroom Style
1973 65th Street,
Brooklyn, NY 11204