Return Policy

Return Policy


To return an item, please call us at 718-412-3675 or e-mail us at

  • If you wish to return your item(s), you are responsible for shipping and handling charges. Freight charges are non-refundable. Expedited shipping charges are also non-refundable, even if you return the item.
  • If you were shipped a different product than you ordered, please contact us by e-mail or Tel. 718-412-3675 or Fax 866-664-4394 within 48 hours of receiving the product. We will provide instructions on how and where to ship them back. We will pay for return shipping, and ship the correct product free of charge.
  •  The customer has 48 hours from the day of delivery to report any problem with products. Any claims for the problem with products after 48 hours will not be granted. No exceptions!
  • Return Credit: Please allow up to 15 business days from the time we receive your returned item to process the return. Our return department processes return once a week. All refunds will be credited via the original payment method only.

*All items are subject to a 25% restocking fee on any exchange or refund.*


Must arrive back in the manufacturer’s original packaging with all accessories and in resalable condition. Must be shipped back to the location specified by New Bathroom Style, at your expense. This address may be different than the address from where we originally shipped the item. Must be fully insured and traceable. Must be made within 15 days of receiving your product. After 15 days of receipt of merchandise, no returns or exchanges can be made. If any of the above conditions have not been satisfied, YOU CANNOT RETURN THE ITEM(S).

Our customer service team will assist you with return shipping instructions. In order to return a product, you have to call us at 718-412-3675 or email us at stating that you agree to the applicable restocking fee per the schedule above. Credits are normally issued within 15 business days from when we have received the product back. All refunds will be credited the full amount less the restocking fee and freight.

When a replacement item is being sent out, we will only send it out once we have received the return and it has been inspected.
If you would like to check on the status of your return please contact us.

New Bathroom Style
1973 65th Street,
Brooklyn, NY 11204
Tel: 718-412-3675
Fax: 866-664-4394