All Orders Are Shipped Same Day or within 5 to 14 Business Days (UPS or Ground Service). Special orders may take up to two weeks to deliver.
Refund, Returns, Inspections, and Cancellation Policies: To return an item, please fill out contact our customer service by phone at 718-412-3675 emailail [email protected].
We hope that your order arrives safely and satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping.
Our Customer Service will assist you with return shipping instructions. In order to return a product, you will have to call us at 718-412-3675 emailail us at [email protected] stating that you agree to the applicable restocking fee per the schedule above. Credits are normally issued within 15 business days from when we have received the product back. All refunds will be credited the full amount less the restocking fee and freight. When a replacement item is being sent out, we will only send it out once we have received the return and it has been inspected. If you would like to check on the status of your return please contact us.
Monday - Friday 10:00 am to 6:00 pm, (EST)