Questions & Answers
At New Bathroom Style, we make every effort to ensure that all products featured on our website, newbathroomstyle.com, are readily available. We understand that your home is your sanctuary, and our aim is to assist you in creating a comfortable living space.
Most frequent questions and answers
Yes! You can call us at 718-412-3675, and our knowledgeable salespeople can answer any questions you might have. Our representatives are available Monday – Friday, 11 am to 6 pm PST, and Saturday/Sunday, 12 am – 4 pm EST.
We recommend anybody looking to buy new bathroom vanity see their options in person. Visit us in person to enjoy our expert customer service and expansive range of bathroom vanities and cabinets, and more.
If you change your mind about the purchase before shipping has been made, please let us know and we will cancel your order. If you have already paid and it has not yet been shipped we can offer you a full refund.
If your item has already shipped, you must refuse the package and it will be sent back to us. In this case, there will be a 25% re-stocking fee and the customer is responsible for return shipping costs.
If you have already received your item, you have 5 days to contact us and request a refund, although there will still be a 25% re-stocking fee. You also have 5 days to contact us and request an exchange. The customer is only responsible for return shipping cost & replacement shipping cost.
If we happen to not have a particular item or bathroom vanity in stock, we will be happy to order it for you.
Yes, most items you see on our website are in-stock but before buying we recommend making sure stock availability. To do this, just call us 718-412-3675
We maintain close relationships with our manufacturers, allowing us to give accurate projections on the time frame of your custom order. Custom orders from Spain or Italian take about 2 month.
Nothing goes out store without the customer inspecting it. This eliminates mistakes and lets our customers know exactly what they purchased before they leave our store. We want to make sure you are completely satisfied with your purchase before you leave the store.
Yes, we have a showroom in Brooklyn New York. For showroom location, hours and driving directions, click here.
We accept Visa, MasterCard, American Express, Pay Pall, Discover credit cards, debit cards and checks.
Online delivery dates vary depending on your zip code and state. The delivery company will provide an estimated delivery date when you are checking out before the order is completed. Average delivery time 3-10 days. “Please note that this is not a guaranteed delivery date for your order. The delivery provider will contact you to confirm your delivery date and time.”
The local delivery company will contact you the day before your scheduled delivery date to provide you with a four-hour time frame.
No, we do not ship goods outside the Unites States
Carrier information is informed you provided in the shipment confirmation email and tracking number.
Depending on your delivery area and the carrier’s capabilities, this service may be available at an additional charge. Don’t hesitate to get in touch with our customer service department for availability and a quote.
In some instances, you may receive a shipment confirmation without tracking details. This is generally the result of a carrier experiencing a delay in the automated posting of tracking details to our system, or it could be the result of a shipment coming to you directly from our distributor. If no update is available, don’t hesitate to get in touch with our customer service email: email@example.com or phone 718-412-3675
We do not provide warranties for goods purchased from us. Any manufacturing defect claim should be filed directly with the manufacturer along with the sales receipt.
Yes, we accept phone orders with payment via all major credit cards, but you must pick up the product personally in our store or our warehouse.
Yes, we do accept checks by mail. Funds must clear before the item is shipped. This can take up to 5 business days. Checks should be made out to New Bathroom Style Inc. and mailed to 1973 65th Street Brooklyn, NY 11204
Please be sure to inspect the package before signing for the package carefully. If you see any damage on the outer box, please make extensive notes on the delivery receipt indicating any damage or missing items from your package. Some damage may not be visible from the outside, so please open the box to inspect that your item(s) have not been damaged. Never sign for an item that is damaged. Refuse the delivery and have that shipped back to the shipper. If the driver does not allow you to open the box for inspection before signing for the package, please write this on the delivery receipt. Your signature is a binding contract. By signing without proper notation means that the shipment was delivered and received in good order and condition.
Please see our Return Policy page for full return policy details.
Contact us via email and attach pictures of damaged items and the outer packaging, along with a description of the box and damage. We will then schedule a replacement to ship out immediately at no extra cost to you.
You have 48 hours to inspect your sink once it arrives and inform us of any damages. We recommend checking it within the first 24 hours.